Privacy Policy

This privacy policy states the data processing and privacy practices of Picolab. We try our best to protect the privacy of our customers, vendors and other entities. This document describes the practices and policies to protect the information that maybe collected, used and shared on our website or while interacting with us offline providing or receiving any goods or services. 

Personal Information we may collect and process 

Identity and Contact Information:  We may collect you name, email address, telephone number, fax number, delivery address or other information about your organization when needed.

Account Data: We may collect you login information (email and password) and profile information (other contact details) directly from you or other third parties.

Social Media/ Other Platform Data: We may collect the information about your profile or any other information we may ask when interacting with you via any social media platforms or other external service application.

Interaction/Communication Data: We may collect and process information regarding your feedback on our products and services or the performance of our websites or apps and other communications with us, any queries you may raise, survey information etc.

Customer Service and Email Data: We may collect and process the call history or email history when you interact with our customer service or contact us via email.  

Transaction Data: We may collect tokenized credit or debit card details, payment method, transaction statements, invoices, your billing address, your delivery or service address or the delivery or service address of the intended recipient of your order, payments and orders to and from you, and other details of products that you have supplied to or purchased through the Websites and Apps. We do not collect or store your full credit or debit card details (which are processed by payment service providers who are separate controllers of your data.)

Job Applicant Data: We may collect resume, education information, work history, age, contact information, national identity or visa status and other necessary information for every job applicant.

Device Data: Your device data may be collected using tags and pixels, including IP address, you ISP, your browser information, device type, unique device identification number or other identifiers and advertising identifiers. 

Website Usage Data: We may collect data such as activity and Website page interaction, information that we may capture using cookies and similar technologies. This will include page views and searches, log-in information, clicks, operating system, information about content viewed, watched or downloaded for offline access, length of visits to certain pages, purchase history and other functional information on Website performance (for example, application version information, diagnostics, and crash logs).

Uploaded Content: You may need to upload contents such as any personal data in photographs / videos or audio recordings onto our Websites and Apps or provide as part of product reviews or requests for assistance from customer service.

How we use your personal information

At Picolab Technologies Ltd., we use the personal information collected from and about you for the following purposes:

• To Provide Products and Services

1. 1. • Fulfilling your orders and delivering products and services you request.
      • Responding to inquiries, providing quotes, or addressing requests.

• Communication and Support

1. 1. • Communicating with you regarding updates, promotions, or changes to our offerings.
      • Sending important notifications related to your purchases or account.

• Internal Business Operations

1. 1. • Improving and optimizing our products, services, and website.
      • Conducting market research, customer feedback analysis, and business performance assessments.

• Fraud Detection and Security

1. 1. • Using device information to identify potential risks or fraudulent activities.
      • Managing and securing our IT systems and infrastructure to protect data and assets.

• Marketing and Advertising

1. 1. • Providing information about products, services, or promotions.
      • Analyzing trends and customer interactions to develop targeted advertising and improve marketing campaigns.
      • You can opt-out of marketing communications at any time.

• Legal and Compliance

1. • Meeting legal obligations and maintaining compliance with applicable laws and regulations.
   • Ensuring adherence to ethical and lawful business practices.

Whenever we collect sensitive information, such as payment details, it is used solely for processing transactions securely and in accordance with industry standards.

Who We Share Your Personal Information With

At Picolab Technologies Ltd., we prioritize the privacy and protection of your personal information. However, to provide our products and services effectively, certain data may need to be shared with third parties under the following conditions:

• Group Companies:

1. 1. • We may share your personal information with our affiliates and subsidiaries to support service delivery, enhance security, and optimize the functionality of our websites and systems.

• Third-Party Service Providers:

1. 1. • Trusted third-party partners may process your personal data on our behalf to fulfill orders, deliver products, provide marketing services, or improve website performance. Examples include:
        • Payment processors for secure transactions.
        • Logistics providers for shipping and returns.
        • Marketing platforms for targeted campaigns.

• Integrated Third-Party Services:

1. 1. • When you access third-party services linked through our platforms (e.g., payment gateways or shipping services), those services will collect your personal data per their terms and privacy policies.

• Legal and Regulatory Compliance:

1. 1. • We may disclose personal information to law enforcement, regulatory bodies, courts, or government agencies where required by law, or to exercise or defend our legal rights.

• Business Transactions:

1. 1. • In the case of a merger, acquisition, or sale of our business, personal information may be shared with potential buyers, provided they adhere to this Privacy Policy.

• With Your Consent:

1. • We may share your personal information with other parties only with your explicit consent.

We ensure that all third parties handling your personal data are bound by confidentiality agreements and are committed to complying with applicable data protection laws. Your information will not be sold or shared for purposes unrelated to the services we provide unless legally required.

How We Protect Your Personal Information

At Picolab Technologies Ltd., we prioritize the security of the personal information you provide to us. To ensure your data is protected, we implement robust technical, organizational, and administrative measures tailored to mitigate risks associated with data processing. These include:

• Technical Safeguards:

• Encryption protocols that meet industry standards to secure personal information during transmission and storage.
• Advanced malware and intrusion detection systems to prevent unauthorized access.
• Regular system updates and patches to address vulnerabilities.

• Organizational Measures:

• Access controls ensuring only authorized personnel can access sensitive data.
• Regular employee training on data protection practices and secure handling of personal information.

• Administrative Protocols:

• Adherence to documented information security policies and periodic audits to ensure compliance.
• Retention policies that ensure data is stored only for the period necessary to fulfill its intended purpose or as required by law.

While we strive to safeguard your information, no system can guarantee complete security. It is also your responsibility to protect access credentials, such as passwords, linked to your account with us. We encourage you to use strong, unique passwords and to keep them confidential.

By combining these measures with a commitment to compliance and best practices, we aim to provide the highest level of security for your personal data.

Your Rights

At Picolab Technologies Ltd., we are committed to upholding your rights regarding the personal information we hold about you. Under applicable data protection laws, including the GDPR (where applicable), you have the following rights:

• Access and Rectification:

1. 1. • You have the right to access the personal information we hold about you.
      • You can request corrections, updates, or modifications to your personal data if it is inaccurate or incomplete.

• Data Deletion:

1. 1. • You may request the deletion of your personal data, subject to any legal or contractual obligations that may require us to retain it.

• Restrict Processing:

1. 1. • You can ask us to restrict processing of your personal information under certain conditions, such as when the accuracy of the data is disputed.

• Data Portability:

1. 1. • You have the right to request that we transfer your personal data to you or a third party in a structured, commonly used, and machine-readable format, where technically feasible.

• Objection to Processing:

1. 1. • You may object to the processing of your personal information in specific circumstances, such as direct marketing or when processing is based on legitimate interests.

• Withdrawal of Consent:

1. • Where processing is based on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before withdrawal.

• Lodging Complaints:

1. 1. • You have the right to file a complaint with a data protection authority about our collection, use, or handling of your personal information.

• Cross-Border Transfers:

1. • Please note that your data may be transferred outside of the European Economic Area, subject to appropriate safeguards in compliance with applicable laws.

Exercising Your Rights
To exercise any of the rights listed above, please contact us using the details provided below. While we aim to address all requests promptly, please note that certain rights may be subject to limitations based on legal, contractual, or operational considerations.

We are committed to ensuring your rights are respected and will provide guidance or clarification where necessary.

Updates to This Privacy Policy

Picolab Technologies Ltd. reserves the right to update this Privacy Policy periodically to reflect changes in legal, regulatory, technical, or business practices. Any updates made will align with the significance of the changes and applicable data protection laws.

When updates are made, we will take appropriate measures to notify you, such as through prominent notices on our website or direct communication, depending on the nature of the changes. If required by law, we will seek your consent before implementing any material updates to this policy.